Tillex Case Study

Refill Nation eCommerce

Shop plastic free has gained traction as consumers instantly see positive environmental results through making ethical shopping choices. The result is a huge rise in refill stores. But it’s not all plain sailing for business owners as zero waste retailer Greg Hassell, found out when he struggled to answer customer order requirements using conventional ecommerce.

Background.

Greg Hassell runs The Wholefoods Pantry in Thame, a picturesque market town on the outskirts of Oxfordshire. His fabulous shop promotes healthy living made easy through a range of organic products and is extremely popular with shop local supporters. Before pandemic restrictions were imposed, customers queued up to buy ecologically packaged items or order their favourite tea but during Lockdown 1, it was clear that purchasing habits would change forever. Luckily, Greg had met Smokin Donut Ltd who a) drank a lot of tea and b) wanted a champion for their online selling platform www.tillex.co.uk that helps retailers to sell in weight and volume.

Your
website

Your
mobile
app

Your
store

Your
dashboard

Work Undertaken.

The Wholefoods Pantry established a new online presence by using the Tillex dashboard in a white-labelled format (no mention of Tillex) beautifully branded in TWP house style as software engineer Chris Brown listened to the needs for a container free doorstep delivery service along with processing orders for traditional footfall customers. During this time, Greg continued to engage with his fanbase on social media, reporting glowing praise from users of his flexible online shop that also acted as an app. Over a year, team Tillex added more and more features to the dashboard which, if purchased as separate plugins on Greg’s previous platform, would amount to around £2,000 a month. The point of the project was to empower a small retailer with the same tools as a multi national brand. And, with each rollout of a new upgrade, Greg reported ease of use. Tillex is designed to be subscriber-driven with minimal training needs. He also reported a ten-fold growth in online sales as customers gradually replaced their weekly supermarket shop with a container free refill delivery service at The Wholefoods Pantry.

Key Findings.

Measured proof of business growth via www.tillex.co.uk and future iterations of the software will offer sustainable ethical suppliers Tillex subscriber partner centre access for supply chain re stocking as products deplete on purchase.

Client Comments.

“Before Tillex we had no useful level of control and other options proved to be inflexible and expensive. Tillex is a phenomenal tool that I can adjust without incurring costs. Customers constantly tell us how impressed they are with our online shop. It has definitely helped to fast track our business growth.”

Take Card Payment

Supplier communications

Customer lists for marketing

Take table orders

Branded website app

Book and order together

Smooth out peak times

Extras, options and variants on every item

Take in store orders

Purchase order generation

Take Online Payment

Point of sale app

Flexible Preparation times

Take telephone orders

Rapid sale optimised

New customer promotions

Flexible Notice periods

Multiple menus, categories and items

Book a snooker table

Take Refundable Deposits

Multi-product deals, upsells, and bundles

Take Phone Payment

Local Delivery

Customer invoice printing

Menus/category schedule with exceptions

Mutli-buy discounts

Organize ticketed events

Booked collection slots

Receipt printing

Courier Delivery

Booked delivery slots

Memberships

Take Subscriptions

Driver and delivery app

Repeating or custom schedule

Free gifts/Complimentary items

VAT calculation & reporting across bands

Product imagery

Order processing app

Service hours with exceptions

Book a restaurant table

Real time stock for online & in store

Repeat sale optimised

Book a boat

Full or partial refunds

Mobile optimised

Stock taking

Manage queues

Book a hairdresser

Stock warnings

Upsell your products during booking

Take Cash Payment

Flash sales

Click & Collect

Production/kitchen management

End of day reporting

Simple discounts

Inbound consignment processing

Free delivery

Packing lists

Dormant customer promotions

Inventory management

Regular customer promotions

Take online orders

Customer lists for delivery

Digital wallet support

Branded mobile app

Wholesale sales

Loyalty schemes

What does
Tillex cost?

Great Service | Small Change

Start your own journey.

Love what you do... get Tillex.

Smokin Donut Ltd
Avon House
82 Wellington Street
Thame OX9 3BN

01844 212577

hello@tillex.co.uk

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